To ensure a smooth return process, please review the guidelines below:
1
Return Timeframe
- Products must be returned within 48 hours of the purchase date.
2
Condition of Returned Items
- Products must be unused, unopened, and in their original packaging.
- Opened items cannot be returned, except in cases of verified manufacturer defects.
- Items that are used, damaged, or burnt out are not eligible for return.
3
Proof of Purchase
- A valid purchase invoice is required for all returns or exchanges.
4
Testing Before Purchase
- Customers are encouraged to test products before purchasing to ensure satisfaction.
5
Manufacturer Defects
- If a product is opened and used, it may only be returned if there is a manufacturer defect.
- All defect claims will be inspected and verified.
6
Refund or Replacement Options
- Approved returns may be refunded or exchanged for another item of equal value.
7
Shipping Costs
- Customers are responsible for all shipping costs associated with returns or exchanges.
8
Processing Time
- Refunds are processed within 4 business days after the returned item is received and inspected.
Need Help With a Return?
Contact our customer service team:
support@mikroelectron.comor call: +962 6 534 4772